Terms & Conditions

1. Overview The 15-minute consultation provides parents/guardians with a focused opportunity to briefly discuss their child’s progress, general well-being, or specific concerns with a staff member. This session is designed to exchange information and agree on clear next steps. 2. Eligibility The consultation is available only to parents/guardians of currently enrolled students. 3. MANDATORY Intake Form Prior to the scheduled consultation, parents/guardians are required to complete and submit the designated online or paper Intake Form. This form helps the staff member prepare by understanding the key concerns and background information before the session begins. Non-Submission Policy: The consultation will be automatically canceled if the Intake Form has not been received at least 24 hours prior to the scheduled appointment time. 4. What to Expect The consultation lasts strictly up to 15 minutes and typically takes place via phone or video conference (or in person, as scheduled). This is a focused conversation that builds upon the details provided in the Intake Form. Detailed, formal assessments or extensive lesson planning discussions are outside the scope of this 15-minute format. The staff member may send a brief follow-up note summarizing agreed actions. 5. Preparation & Punctuality Preparation: Ensure the Mandatory Intake Form has been submitted on time. Punctuality: Please be ready to start exactly on time. Due to the tight schedule, a late start will result in a shorter consultation, as the appointment must end precisely at the scheduled time. 6. Cancellations & Rescheduling Please provide at least 24 hours’ notice if you need to cancel or reschedule. Cancellations will occur if the Mandatory Intake Form is not submitted 24 hours prior. Missed appointments without notice may need to be rescheduled at the end of the booking cycle, depending on availability. We reserve the right to cancel or reschedule the consultation due to unforeseen circumstances, with as much notice as possible. 7. Confidentiality All information shared (including the Intake Form data) will be handled in line with our school’s confidentiality and data protection policy. Notes will be stored securely and only shared with necessary school personnel to support the student. 8. Agreement By booking a 15-minute parent consultation, you acknowledge that you have read and agreed to these terms, including the mandatory Intake Form requirement.

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